Refund policy
🔁 Return & Refund Policy – Pure Luxe Haus
We want you to love every Pure Luxe Haus experience. If something isn’t right, we’re happy to help.
📅 30-Day Return Window
You have 30 days from the date of delivery to request a return.
✅ Return Eligibility
To qualify for a return:
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Item must be unused, unopened, and in its original condition
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Must include original packaging and tags
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Must be returned with proof of purchase
📧 To begin a return, contact us at: hello@pureluxehaus.net
Please wait for approval before sending items back. Unapproved returns will not be accepted.
🚚 Free Return Shipping
Once your return is accepted, we’ll email you:
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A prepaid return shipping label
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Instructions on where to send your package
💸 Restocking Fee
All approved returns are subject to a 15% restocking fee, deducted from your refund.
This fee covers product handling, repackaging, and quality control.
❗ No restocking fee applies to defective or damaged items, or incorrect shipments.
❌ Items That Cannot Be Returned
We do not accept returns for:
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Used beauty or personal care products
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Sale items or gift cards
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Custom or personalized orders
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Hazardous or flammable materials
If you're unsure, email us before sending your return.
🔄 Exchanges
To exchange an item, please return your original purchase and place a new order for the item you want.
💳 Refunds
We’ll notify you once your return is inspected.
If approved, refunds are issued to your original payment method within 10 business days.
⏳ If more than 15 business days have passed since your refund was approved, contact us at hello@pureluxehaus.net.